Refund Policy

Policy Overview

We strive to deliver premium quality denim apparel and ensure a satisfying shopping experience for every customer. This return and refund policy clearly outlines our standardized procedures for returns, exchanges, and refunds, ensuring fair, transparent, and customer-friendly service for all orders.

Return Eligibility

We support returns for most regular merchandise purchased on our website. All returned items must be in original, unworn, unwashed, and undamaged condition, with all original tags and packaging intact. Items that are damaged, worn, altered, or missing accessories due to personal use will not be eligible for return.

Return Period

Customers are allowed to initiate a return request within our standard valid return window after receiving the ordered items. All return applications must be submitted within the eligible period to obtain valid processing qualification.

Return Procedures

To initiate a return, customers shall submit a return request via the official contact channel on our website. Our support team will review the application and provide formal return instructions, including return address and submission guidelines. Please follow the official instructions to complete package return and information filling to avoid processing delays.

Refund Processing

After we receive and inspect the returned items to confirm compliance with return standards, we will initiate the official refund procedure. The full refund will be processed to the original payment method within the standard processing cycle. All refunds are settled in unified USD currency based on the original order amount.

Return Shipping & Fees

Our free worldwide shipping service covers only outbound delivery from our warehouse to customer destinations. Return shipping costs are borne by customers unless the return is caused by our side’s errors, including wrong items, size errors, or obvious quality defects.

Non-Returnable Items

Certain special items are not eligible for return, including discounted final-sale items, customized products, and products marked non-returnable on the product detail page. We strictly abide by the corresponding commodity sales specifications to standardize return management.

Exception Handling

If customers receive damaged, defective, or incorrect goods, please contact our support team in a timely manner. We will verify the situation and provide solutions including re-delivery, partial compensation, or full refund according to actual conditions, to fully protect customer legitimate rights and interests.